Page 27 - Copy of MNS Strategic Business Plan (Digital Version)

BALANCE SCORECARD CON'TD

Measures
Strategic (Performance Targets 2022-23 Proposed
Objectives Major Initiatives Budget ($'000)
Indicators)
STAKEHOLDER PERSPECTIVE

To improve the % Customer Ministry’s Customer
Ministry’s satisfaction 75% Service Improvement
customer rating Programme/Plan
satisfaction
rating to a % Establishment of
minimum of implementation 80% Customer Service
75% in each of Customer Branch
category over Service
the next four (4) Improvement
years Plan

FINANCIAL PERSPECTIVE

% of
Improve result- expenditure
oriented made in 90% Results Based Financial
utilization of the accordance Management
ministry’s with the
financial budget
resources
inaccordance
with the budget
to 90% by 2026

Improve % of the
administration of Ministry’s fixed 100% Administration 253,039.0
all the ministry’s assets
capital assets and sufficiently
fixed assets by recorded in
2026 accordance with
the regulations

INTERNAL BUSINESS PROCESS PERSPECTIVE

Add a To establish a % Completion of
robust cyber the MNS CERT 100%
security posture in Operationalisation
eight (8) selected MNS Cyber-Watch 91,000.0
entities within the
MNS portfolio by
2026little bit of % Integration of 100%
body text Remote Sites

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